Frequently Asked Questions

Q: How Do I Order?
A:
All orders require a written request - We accept departmental Purchase Orders (P.O.’s) by mail, fax or e-mail. An email with the order details, a ship to/bill to address and contact information are acceptable. Please provide all noted information requests (such as helmet size, color, etc.) and call for any assistance, if needed, in ordering. Visa and Mastercard are accepted. Tax: Tax applies only to California Customers at their appropriate local rate. Shipping: Prices do not include shipping charges. All orders ship FedEx ground unless agreed otherwise prior to ordering. Next Day and 2nd Day services are available at additional charge. Please call for shipping charges. Insurance fees will be included in shipping charges for all orders over $100. Insurance fees are $.75 per one-hundred dollars. All damage claims are responsibility of the freight carrier.
Q: Do I have to buy a helmet from PVP?
A:
Although we do sell helmets, purchase of a new helmet is not required to purchase or use our helmet communication products. Our systems will work with most helmets available.
Q: How do I pair my Bluetooth interface?
A:
The following is a downloadable pairing guide to assist you with this: (ADD LINK)
Q: How do I get something repaired?
A:
To have an item repaired, call or email us to request an RMA (Return Merchandise Authorization) and we'll make sure you're taken care of.
Q: Can I listen to music through my PVP Bluetooth cell phone headset?
A:
Yes, however depending on your cell phone's capabilities to stream media via Bluetooth it may work and usually does. Most phones will require an app to convert the Bluetooth to mono (A2DP Block). Contact PVP for assistance.
Q: Do you sell radios?
A:
The current model available was not designed with the intent to listen to music. No, we do not offer the actual radios. We are a radio accessories manufacturer.
Q: Will a PVP headset work with another manufacturers interface?
A:
In most cases yes, we are able to build our equipment to work with most other manufacturer's interfaces. We will need details of which system type you have. Contact us for more details.
Q: Do you sell to the general public?
A:
No, PVP products are for sale only to law enforcement personnel and municipalities.
Q: Who should install my PVP equipment?
A:
We generally recommend having a professional do the install, two-way radio shops generally are the best option. However, many of our customers have done it themselves with no problems, this depends on how comfortable you are with disassembling/re-assembling your motorcycle. Most of our motor kits are plug and play type of connections, but some soldering may be required. We are always available to provide you with assistance during your install, just give us a call.
Q: What's your warranty policy?
A:
Find more information about our warranty policy here.
Q: Do you offer a demo unit?
A:
Contact us to discuss which system is the best for you and we can send you a demo request application.
Q: How do I get pricing?
A:
Proper installation is crucial for trouble-free operation. For motor kit installations, all PVP products are covered for one year. For our complete warranty police In most cases, Yes, depending on the product and the details of your agency (size, etc.). Our products are unique to the user's needs and made to order ensuring the best quality and functionality. This makes pricing dependent on what the user is ordering. Contact us to discuss which system is best for you and we can provide you with a written quote.
Q: What is the return policy?
A:
Return of any merchandise must be authorized by PVP Communications in advance by means of a Return Merchandize Authorization (RMA). A Return Material Authorization number will be issued for all company approved returns, and no returns will be accepted without an RMA number clearly marked on the exterior of the shipping container. No return of worn helmets.
Q: A 15% restocking fee will be charged on returned goods. No returns after 90 days of sale.
A:
Items must be returned with the original paperwork and in new condition. All sales of custom items or special requests are final.